Start an order-issue request
Food, frozen, perishable, opened grocery, beauty, and personal care items are final sale. Damaged, incorrect, or missing items must be reported within 24 hours of delivery.
Approved resolutions are store credit or replacement at Shop Africa USA's discretion. Read the complete Refund and Final-Sale Policy before submitting a request.
What to include
- Order number
- Full name and checkout email
- A clear description of the issue
- Photos of the item, packaging, shipping label, and damage when applicable
After submitting, reply to the support email with photos if they are required for review. You may also email contactus@shopafricausa.com directly.
