FAQ

Frequently Asked Questions

What is Shop Africa USA?

Shop Africa USA is an online marketplace for African groceries, snacks, spices, drinks, beauty and personal care products, fashion, fabrics, art, home goods, and curated bundles.

Where do you ship?

We ship to eligible addresses across the United States. Product availability and shipping restrictions may vary for frozen, fresh, oversized, or vendor-fulfilled items.

When is shipping free?

Standard shipping is free on qualifying orders of $250 or more. Special handling, expedited shipping, oversized items, and restricted destinations may carry additional charges shown at checkout.

Can one order arrive in more than one package?

Yes. Marketplace products may ship from different vendors or fulfillment locations, so an order can arrive in separate packages with separate tracking updates.

How do I track my order?

Use the tracking link in your shipping confirmation email or visit our Track Order page. Customers with an account can also review recent orders after signing in.

Can I change or cancel an order?

Contact contactus@shopafricausa.com as soon as possible. We cannot guarantee changes or cancellation after an order enters fulfillment.

What is the return policy?

Food, frozen, perishable, opened grocery, beauty, and personal care items are final sale. Review the complete Refund Policy before ordering.

What if an item is damaged, incorrect, or missing?

Report the issue within 24 hours of delivery. Include your order number, full name, checkout email, a description of the issue, and clear photos. Approved resolutions are store credit or replacement at Shop Africa USA's discretion.

Are your vendors verified?

Shop Africa USA reviews marketplace vendors and product information before products are offered. Browse current sellers on the Vendors page.

How can I contact support?

Email contactus@shopafricausa.com or use our Contact Us page.